Returns & Exchanges
At Tom's Confectionery Warehouse, we strive to ensure your treats arrive in perfect condition; however, due to the perishable nature of food items, we only accept returns for products that are damaged, defective, or incorrectly fulfilled.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the damaged or incorrect confectionery.
Review Process
Our quality assurance team will review your claim to ensure it meets our food safety and return eligibility criteria, typically providing a response within 2 business days.
Return Authorization
If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on whether the physical product needs to be sent back to our warehouse.
Resolution
Once the claim is finalized, we will process a full refund to your original payment method or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing