Frequently Asked Questions
Everything you need to know about our sweet treats and delivery.
What is the shelf life of your confectionery products?
Most of our sweets have a shelf life of 6 to 12 months. Each package is clearly labeled with a best-before date to ensure you enjoy our treats at their peak freshness.
Do you offer international shipping?
Currently, Tom's Confectionery Warehouse ships within the continental United States and Canada. We use specialized packaging to ensure your candy arrives in perfect condition regardless of the distance.
How do you prevent chocolate from melting during summer shipping?
During warmer months, we use insulated thermal liners and non-toxic cold packs for all heat-sensitive items. We also recommend selecting expedited shipping to minimize time in transit.
Do you have options for specific dietary requirements?
Yes, we carry a wide range of sugar-free, gluten-free, vegan, and Halal-certified treats. You can use our website filters to browse specific dietary categories easily.
Can I place a bulk order for events or weddings?
Absolutely! We specialize in bulk orders for candy buffets and corporate gifting. Please contact our wholesale team via the contact form for special pricing on orders over 50 lbs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or is incorrect, please contact us within 48 hours for a full refund or replacement.